Refund & Returns Policy
At Metal Crest, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may be eligible for a return, replacement, or refund as described below.
1. Eligibility for Returns
To be eligible for a return, the product must meet the applicable return conditions and should be in its original condition, unused, and with its original packaging and accessories, where applicable.
We may request photographs or other information to verify the condition of the product before approving a return.
2. Non-Returnable Items
To be eligible for a return, the product must meet the applicable return conditions and should be in its original condition, unused, and with its original packaging and accessories, where applicable.
We may request photographs or other information to verify the condition of the product before approving a return.
3. Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible after delivery.
Please provide your order details and clear photographs or videos showing the issue. After reviewing the information, we will determine the appropriate resolution, which may include a replacement, repair, or refund.
4. Incorrect Product
If you receive a product that is different from what you ordered, please contact our customer support team with your order details and photographs of the received product.
If the error is confirmed, we will work with you to provide an appropriate replacement or refund.
5. Return Process
To request a return, contact us using the contact information provided on our website.
Please include:
- Order number
- Customer name
- Product name
- Reason for the return
- Photos or other supporting information, if required
Do not send any product back without receiving return instructions from us.
6. Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If the refund is approved, the amount will be processed using the applicable refund method.
The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.
7. Exchanges and Replacements
Where applicable, we may offer a replacement instead of a refund for products that arrive damaged, defective, or incorrect.
Replacement availability may depend on product stock.
8. Return Shipping Costs
Return shipping costs may vary depending on the reason for the return.
If the return is due to a damaged, defective, or incorrectly supplied product, we may cover the applicable return shipping costs, subject to verification.
For other returns, shipping charges may be the customer’s responsibility where permitted by applicable law.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Orders that have already been processed, dispatched, customized, or shipped may not be eligible for cancellation.
10. Changes to This Policy
We may update this Refund & Returns Policy from time to time to reflect changes in our business practices, products, services, or applicable laws.
Any updated version will be published on this page with the revised effective date.
11. Contact Us
If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us through the contact information provided on our website.
Email: metalcraft1195@gmail.com
Phone: +91 9599358079